Pakistan Citizen Portal

Saturday, March 7, 2020

Pakistan Citizen Portal is an integrated citizen's grievance redressal system connecting all government organizations both at federal and provincial levels. The system will serve as a carrier of complaints to their respective offices across Pakistan. Eventually, the citizen feedback will be linked to an officer’s performance and promotion. The application will serve as a complementary channel between citizens and the government.

In order to ensure expeditious disposal of citizen's complaints, weekly review meetings of all Head of Departments are held to monitor that no delay is being experienced in disposal of complaints which have to be addressed in minimum response. Strict action is taken against officers who fail to dispose of complaints in an efficient manner.